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Watch and read client testimonials.
Great Mortgage Experience!
Above and Beyond, Personal
Fantastic Experience with Benchmark!
“Thank you very much John Seville for all of your help in securing my mortgage loan for my new home in Fruitport. I found you to be very friendly and knowledgeable and you explained everything thoroughly and always called us back promptly, even after hours. I was very happy with your whole crew at Benchmark Mortgage. Everyone there was very organized, knowledgeable, thorough & professional, and always kind, which made all of the difference in my interactions with you. I put my trust in you and you most definitely came through for me. Thank you for your patience and time as well as treating me as a person rather than just a loan customer. You definitely set yourself above the rest, John Seville! I would definitely recommend you to my family and friends.”
– Shantelle Y. from Fruitport Township, MI (source: Zillow)
“John and his team are great. Accessible to speak with at all hours while trully being an advocate for our family. Highly recommend to anyone needing an honest team looking out for them during this process. They delivered exactly what they said they would with no hidden fees or surprises. Well with the exception of a surprise gift package to help us with our move and congratulate us on the new home!”
– zuser20170709172207319 from Casnovia, MI (source: Zillow)
“This is the 3rd time I have worked with John. I keep going back because of the fantastic customer service. He kept me up to date through out the whole process. If you are looking for a person that communicates often, call John. He was with me every step.”
– juliebouma from Hudsonville, MI (source: Zillow)
“I have worked with John multiple times, two purchases and one refinance. John and his team have consistently provided me with top notch service. John takes the time right up front to sit down and discuss the process and what to expect thru it all and answered any questions that I may have had. I felt comfortable every step of the way. They go above and beyond with little extra touches that made them fun and easy to work with. I will always work with John and his team and would recommend them to all of my friends and family.”
– shawn0244 from Spring Lake Township, MI (source: Zillow)
“John is always willing to help, with any refi/mortgage concerns or questions! I have contacted John several times over the last several years, and he has always been able to help.”
– reggielovescm from Grand Rapids, MI (source: Zillow)
“We put an offer in on a home and the listing agent refused to work with our current lender. We got in contact with John’s team, and they got us financed and we closed before schedule!”
– alisha viraldo from Kentwood, MI (source: Zillow)
“This team is truly outstanding. I would highly recommend using them. They made this process so smooth and simple for us so that we were able to enjoy the home buying process. Great job John Seville, Angela and Jodi. You do great work! THANK YOU!”
– Nicole M. (source: Facebook)
“Very easy to work with. [He] looks out for his customer[‘s] interest. [I] was able to secure [a] loan for [my] home extremely fast. [C]losing happened without [any] hiccups”
– ollie49426 from Dorr, MI (source: Zillow)
“John Seville and his team are incredibly polite, professional, and work hard at getting everything done in a timely fashion. They made it all so easy on my end! I was so impressed with everything, from the greeting at the door to the closing on my new place! They definitely took great care at answering every question and made me feel like I was their most important client with all their personal touches. They really are top notch! I highly recommend!!!”
– aprilw33 from Grand Rapids Township, MI (source: Zillow)
“Thanks to John & his team for making this process very smooth from beginning to end. I would highly recommend Benchmark to anyone in need of a good mortgage group.”
– user006026 from Grand Rapids Township, MI (source: Zillow)
“From my first meeting with John and now well past closing this was the best experience I’ve ever had getting a mortgage (and I’ve previously worked with both smaller brokerages and national banks for purchases and refinances). John and his team was on it!
They were clear. They answered emails and other questions quickly. Very professional!”
– xlwells from Forest Hills, MI (source: Zillow)
“The initial merying and follow up was great. I was very well prepared during the entire process. John also monitored the market to ensure i got a good rate on my loan!”
– thiellau from Caledonia Township, MI (source: Zillow)
“This was our first time going through the home-buying process and John and his team made it a much easier process than I thought it would be! They were quick to reply to my questions and were helpful and patient. Highly recommended!”
– ben1373 from Grand Rapids Township, MI (source: Zillow)
“John and his team were just what we were looking for. They executed our closing very quickly and were very thorough with everything they did. They made sure we had all the information in real time and made things easy on us. Even had digital documents I could sign while on the go. Great team. I would refer him to anyone looking to buy or refinance a home.”
– Shelly L. (source: Zillow)
“From start to finish we were treated like we were their most important customer. Emails and calls were answered promptly. First class service all the way.”
– zuser20170215140400371 from Grandville, MI (source: Zillow)
“I loved how fast they were able to accomodate our needs and timeline. Very friendly staff and answered every question quickly. Thanks John & everyone who helped.”
– Michelle L.
John, Jodi, and Angela made this process completely seamless for me from start to finish! They held my hand the entire way and told me up front exactly what I needed to do to get me in the best position to get a loan. When I finally found the home and the offer was accepted, this team was just as happy as I was! They sent me a packaging gift which was extremely thoughtful and called me to make sure I knew the next steps. I was able to reach out to them at anytime with questions or concerns and they got back to me right away. John and his team are awesome and they were truly a blessing to me and my family! I highly recommend that you choose this company for financing!! Truly an awesome team!”
– tamera a day from 49507 (source: Zillow)
John and his staff were so easy to work with. Very responsive, and never had to worry about where the process was. Had very flexible options to structure the mortgage. Great experience!”
– mike alber2 from 49315 (source: Zillow)
“John Seville and the Benchmark Team Exceeded My Expectations
My experience couldn’t have gone smoother. John and the Benchmark team went above and beyond with their customer service. My questions were answered promptly, even after hours and on the weekends. I’d definitely recommend Benchmark to anyone looking for top notch service.”
– Becky Spielmaker from 49503 (source: Zillow)
“We were referred to Benchmark Mortgage through our relator and it was the best decision we ever made as they made it happen. We are home owners.”
– Lara D.
“We went thru a refinance and a cottage purchase. Everything was so easy, done efficiently and quickly. I did not worry about anything, they took care of everything. John and his team are very professional, very personable and took great care of us.”
– gwenboulter8 (source: Zillow)
“John has been my mortgage planner for over 25 years. He has also been instrumental in successfully handling my friends and families loans. Everything is always easy and handled on a timely basis. His team work diligently to see that everything is completed and accurate to close. It is always a pleasure working with him. I think of John as a friend! He always has a great team. They are competent and so fun to work with!”
– sliskey7 (source: Zillow)
“John was very professional, patient and very knowledgable. Thank you so much!!”
– Emily F.
“We could not be happier with the service provided. I will definitely recommend to others in the future.”
– Jamie M.
“My experience with John is always incredible. He had me closed in a couple weeks. As always a very smooth transaction.”
– Susie L.
“We are repeat customers of John’s. He is honest & really does want to help us make the best decision for our financial future. Highly recommended. I would not recommend or use anyone else.”
– Rachel O.
“It’s nice to know that there are people who want to see our family happy. Benchmark Mortgage worked very hard to see us get our dream home. The mortgage loan process can be a daunting process, but the people at Benchmark made it easier by explaining exactly what is going on, and why. They absolutely didn’t give up on a very important part of our lives. I would highly recommend Benchmark Mortgage to anyone who would like superior customer service while buying a home.
A big thank you from the Moore family!”
– the Moore Family
“John and his team of professionals were great to work with. At the initial meeting with John everything was explained thoroughly. Questions that came up later were answered promptly, and there were no surprises at the end. All in all a great experience, I would definitely recommend their service.”
– Sara B.
“John’s help with our mortgage was outstanding. From the time my wife and I were considering purchasing the house, John was very quick in providing my pre-approval letter so the whole offering and negotiation stage went smoothly and quickly. Since this purchase was a beach house/second home, there was another offer on the table which ended up falling through due to financing reasons. This was not the case with us. John made himself available to our realtor and proactively reached out to him to make sure the deal was going smoothly and the appraisal would be executed. Since this sale was one of many in the chain of events that needed to take place, timing was of essence. John made sure he stayed on top of the overall process and helped to make sure we met an accelerated timeline. John was always in communications with me and my realtor.
I would highly recommend John for either a new purchase or a re-fi (he also helped us with our re-fi not too long ago). Purchasing a house can be a stressful time, but John made the whole process easy. Thank you.”
– Jim F.
We are all delighted that Jonathan and Sheila have found a home!! We are also so grateful to you and your team for every step you took to make it happen –
Thank You so much!!”
– Gwen P. & family
“John & Christine,
I wanted to thank you for being a pleasure to work with and for doing such a great job.
Your efforts do not go unnoticed.
– Angie G.
“Dear John and Angela,
Ron and I would like to thank you for all your time and effort to making it possible to get our home.
We are so happy to be in a home again.
– Ron and Janine L.
“Dear John & Angela,
I just wanted to let you know that it was a pleasure working with both of you! This “crazy” process with Kristin’s house could have been a lot worse if both of you had not been so professional, helpful and patient. You helped to keep us calm & explained things that needed clarification.
Kristin is happier than I have seen her in a long time and that makes me happy. Thanks for being a part of that. Repairs & remodeling have already begun on her home. We appreciate your help.
– Joe & Deb L.
“John and Angela,
I just wanted to send a quick thank you for everything. The custom wine bottle is such a neat idea and a very thoughtful gift. Thank you for all of your help through the closing process and all of the future help I know you’ll provide!
I would highly recommend your team to anyone I know looking for a mortgage lender!”
– Rachel B.
“I have known John professionally for a number of years and I had referred my own daughter and her husband his way a few years ago. Well came time for me and my wife I talked with John and I knew he would take care of everything. He and his assistant Angela were very efficient directing every part of the process. I was very impressed and would refer John anytime with full confidence that the experience would be as good as mine was. You folks have a treasure there.”
– Ed T.
“Had a very good experience. Very quick!”
– Kenneth C., Marco Island, FL
“Everything was perfect! I’ll definitely recommend you to others.”
– John P. & Sarah J.
My wife and I would like to extend our thanks to you and your team for a great partnership. As you can imagine, getting a new mortgage for our relocation was certainly not something that most people enjoy.
Our goal was to find a company that could instill trust and guide us through the process as we embarked on relocating from Ohio. From our very first meeting, my wife and I were at ease and felt like your team would be great to work with.
You did not disappoint… the financing process, while seen as a burden to most, was quite seamless as we were kept up to date from start to finish.
You have certainly built a great organization in Grand Rapids and we would highly recommend your company and team to others.
– Kevin & Heather G.
“John has been great to work with. In our current market getting a home loan to go through has become more and more difficult for many of my clients. John’s expertise is exceptional and he knows how to get the job done. I have found that even for the more difficult (creative oriented) types of financing; if there’s a way – John will find it and get it done. He is efficient and very professional. I highly recommend him and his staff.”
– Sue P.
“John’s attention to detail and expert advice has made the financing of my last 2 home purchase very smooth and simple. I strongly recommend John to anyone looking for a mortgage in the wonderful current economy.”
– James S.
“John is a top notch professional in the dynamic mortgage industry. His attention to detail, personalized service and industry knowledge make him a valuable resource. I would definitely recommend John to anyone looking for guidance or direction for their home mortgage”
– Greg E.
“John, My Sincere thanks to you and your team. I so appreciate everything you’ve all done to get me through the process to buy my home! I will surely share my great experience with others about the great people at Benchmark.”
– Mary Jane D. …and kids:)
“This company was truly amazing, and we have already told others. THANK YOU SO MUCH!”
– Anonymous Buyer
“John-Just wanted to say thanks again for walking me through all of this. You guys made something big and scary very easy for me. I’ll make sure to send people your way when I get the chance. You guys were great.”
“John and his office staff are extremely efficient and were a pleasure to work with! I would recommend him to anyone looking to purchase real estate.”
– Maranda S.
Tell Us About YOUR Experience!
In the mortgage business, nothing is more valuable than proof of excellent service. The best evidence is not our low ratio of complaints, or the full branding of what is merely our everyday approach to lending: . The best evidence is your testimony and what other clients have said.
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